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Jsaguide.co.uk: special sales running shoes, boots, high heels, boots, hiking shoes, work shoes, brands shoes...
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Shipping & Returns

Welcome to our website:www.jsaguide.co.uk

delivery time
Receiving international orders take 4-8 working days. Generally, the total processing time and transportation are equal to the total delivery time. The processing time generally ranges from 24 hours to 2 days. Processing time includes receiving your order, transmitting information to the appropriate warehouse, packing and shipping the item to. After completing the treatment, the release begins. The shipping time is the courier transit time from the warehouse to your delivery address.

International Shipping
We offer express delivery with shipping box and insurance tracking confirmation. It usually takes 4-8 working days for delivery. 24-48 overtime for processing time and can take up to 48 additional hours in case we need to contact the payment processor for verification of the credit card.
We will not be responsible to charge customs fees in each country. We charge the full price shipping for all returns and international trade. For packages unclaimed or returned due to incomplete address, the actual cost of shipping will be deducted from the refund.
If your order does not arrive in time, there may be delays due to the processing compensation customized for your country. Do not hesitate to email us to help you locate the package at any time.

Order Tracking
Order tracking is available in the My Account page or send a link tracking with the tracking number by email when the order was shipped. If your order is delayed, you must consider the following points:
Delivery occurs only on weekdays, Monday through Friday.
Some parties that the carriers do not collect or transport.
Please contact us for further assistance.

Return Policy
We are committed to selling high quality products we hope that you will enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure to check your items carefully before they are used or installed. We also recommend that you keep your receipt number or order, which is on the order confirmation or package delivery, as may be necessary as proof of purchase in case of any questions after the sale.

If I change my mind ...
Defective items
Items will be checked by our team of product evaluations and if the item is deemed defective due to manufacturing or material defect, our site will refund or replace free of shipping charges. If deemed not to be defective, will not qualify for an exchange or refund under this type of return.

exchange
All international returns should be returned within 30 days from receipt of order.
Shipping charges for international exchanges are charged to the customer (Unless the fault was caused by us). All taxes, fees, or taxes that must be paid for returned items are the sole responsibility of the customer.

instructions for returning
Please follow the instructions below to return an item:
Please send us an email to specify the reason for the return at first, our support staff will provide the shipping address.
Please take care when unpacking and repacking your products.
Please attach a piece of paper containing the following information:
Our name ordered on our website.
Order number
Specify the reason for returning the item
The email address ordered on our website.

Please put this piece of paper, and the equipment to be returned in a package, and mail to us. Please provide the tracking number once you have them shipped back. We do not assume responsibility for the return of goods that are lost in transit. If you are interested, then we recommend you send the goods by registered post and retain proof of posting.

Solve your problem
If you have any questions, please feel free to Contact Us. We will process your request or complaint to respond as soon as possible.
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